Communicating in Conflict

One of the realities of life is every once in a while, you are going to become embroiled in a dispute or argument that is emotional and personal. This article maps out a set of strategies that can help you stay focused on using communication to achieve a pragmatic outcome you can ‘live with’ – win-win is nice, but you cannot control the other person’s emotions so you need to focus on how you behave and your objectives: https://mosaicprojects.com.au/Mag_Articles/SA1063_Communicating_in_Conflict.pdf

For more articles on conflict management see: https://mosaicprojects.com.au/PMKI-TPI-010.php#Conflict

New Articles posted to the Web #85

BeaverWe have been busy beavers updating the PM Knowledge Index on our website with Papers and Articles.   Some of the more interesting uploaded during the last couple of weeks include:

You are welcome to download and use this information under our free Creative Commons licence.

Managing Stakeholder Attitudes

A very significant proportion of the risks around most projects are people based. The only way to identify, manage and/or mitigate these risks is by effective two-way communication designed to effect changes in the attitude key stakeholders have towards your project.

Each person’s attitude is derived from their perceptions of your project and how its outcomes will affect their personal interests. Fortunately, perceptions are negotiable and can be changed by effective communication, and if you can change a person’s perceptions, a change in attitude will follow.

For some ideas on how to make this happen, see: https://mosaicprojects.com.au/Mag_Articles/SA1062_Managing_Stakeholder_Attitudes.pdf

For more papers on stakeholder engagement visit: https://mosaicprojects.com.au/PMKI-TPI-075.php

The Ying and Yang of Resilience

Resilience is the psychological capacity to adapt to, and recover from stressful circumstances. While desirable, this article suggests you can have too much of a good thing. As with the manufacture of swords, resilience, plasticity, hardness and softness are all important characteristics that are needed at different times. However, unlike a sword, people can adapt their behaviour to each situation. This article looks at the options: https://mosaicprojects.com.au/Mag_Articles/SA1061_The_Ying_+_Yang_Resilience.pdf

For more papers on personal competencies see: https://mosaicprojects.com.au/PMKI-TPI-010.php

There’s Agile and there’s Agile, understand the difference!

One size does not fit every situation even in an agile world!  The focus of this new article is to identify the differences in management approach needed to maximize value in three different situations where an ‘Agile’ approach can be used.

For any Agile approach to achieve its promise, the upper echelons of the organisation need to become agile aware and adapt the way projects are initiated, funded and governed so that the project team can optimize their use of Agile processes to maximize the creation of value. Download the article from: https://mosaicprojects.com.au/Mag_Articles/SA1060_Agile_Spaces.pdf

For more papers on Managing Agile see: https://mosaicprojects.com.au/PMKI-XTR-010.php#Process1

New Articles posted to the Web #84

BeaverWe have been busy beavers updating the PM Knowledge Index on our website with White Papers and Articles.   Some of the more interesting uploaded during the last couple of weeks include:

You are welcome to download and use this information under our free Creative Commons licence.

The problem with paradox

Paradox lies at the center of many business decisions. The problem with paradox is that it’s a persistent contradiction between interdependent elements that resist a simple binary choice, for example, the need to mitigate risk to provide ‘certainty’ and the need to take risks to seize opportunities.

When dealing with most decisions, good managers decide – lucky ones get it right, you make your decision and can move on. Paradoxes are in a completely different place after you have made a decision on how to balance the paradox, the paradox remains – there is no clear-cut solution to the paradox and everyone can have a different opinion based on their view and hindsight!

Our latest article, The problem with paradox describes the problem and suggests some options for living with paradox: https://mosaicprojects.com.au/Mag_Articles/SA1058_The_Problem_with_Paradox.pdf

For more articles on decision making see: https://mosaicprojects.com.au/PMKI-TPI-010.php#Decisions