Does Santa use the SRMM® maturity model to enhance his organisations stakeholder management practices?
This interview published in the ‘the penguin’ would suggest Papa Elf, the man behind the man, is at least acquainted with the Stakeholder® Circle methodology and his grotto organisation has achieved a high level of ‘Stakeholder Relationship Maturity’ – we will know for sure in a few days time……
To read the full interview with Papa Elf see: http://projectpenguindotorg.wordpress.com/2013/12/19/papa-elf-on-stakeholder-management/
At times I’m pleased we only have to support our Stakeholder Circle software. The following was forwarded by a colleague – the veracity of the conversation cannot be determined!
Caller : Hi, our printer is not working..
Customer Service: What is wrong with it?
Caller : Mouse is jammed.
Customer Service: Mouse? … Printers don’t have a mouse!!!
Caller: Mmmmm??.. Oh really? .. I will send a picture.
The Stakeholder Circle® methodology and tools have been in use for several years. However, many potential business users found accessing the system difficult, with company policies preventing the installation of the necessary software.
By moving to ‘the cloud’ and transitioning to a standard Microsoft operating environment these issues should be in the past. Anyone on any computer platform can access the tool running on our secure servers and larger corporations can elect to install the system on their own intranets. The flexibility of ‘the cloud’ has also allowed us to offer an increased range of options to suite organisations of all sizes.
As part of the overall system upgrade, we have also enhanced our websites:
- Our Stakeholder Relationship Management website has been overhauled and is being progressively developed into the world’s leading resource for stakeholder management information. See: http://www.stakeholdermapping.com
- The Stakeholder Circle website has been simplified and now focuses on the Stakeholder Circle® tools, methodology and a comprehensive help system, see: http://www.stakeholder-management.com
We have set up a separate server to allow interested people to try out the new ‘cloud’ version of the Stakeholder Circle® register on-line at http://www.stakeholdermapping.com/free-trial and your access information will be emailed to you within a few minutes.
My original thesis has recently been published as a book by Lambert Academic Publishing AG & Co (www.lappublishing.com).
Details of the book are:
Project Relationship Management and the Stakeholder Circle [Paperback]
Available from Amazon at: http://www.amazon.com/Project-Relationship-Management-Stakeholder-Circle/dp/3838398165/ref=sr_1_1?s=books&ie=UTF8&qid=1282809735&sr=1-1
The research described in my thesis underpins the Stakeholder Circle methodology and tools which led to the publication of Stakeholder Relationship Management: A Maturity Model for Organisational Implementation and the SRMM maturity model available from Gower Publishing at http://www.gowerpub.com/isbn/9780566088643
Wiley-Blackwell has published a new book on stakeholder management in the construction industry, edited by Ezekiel Chinyio from the University of Wolverhampton and Paul Olomolaiye from the University of the West of England. This book is designed to map the current state of stakeholder management in the construction industry with input from a range of well known academics and researchers.
Our chapter on Mapping Stakeholders can be previewed on our Interesting Book’s page with links through to the publisher’s web site.
Posted in Stakeholder Management
Tagged Construction, Construction Management, Ezekiel Chinyio, IT Project Management, Project, Project Governance, Project Management, Stakeholder Analysis, Stakeholder Circle, Stakeholder Management, Stakeholder Mapping, Stakeholders
One of our trainees asked in a feedback form why don’t we use a ‘real’ case study for out Stakeholder Management and Communication Workshops. A good question deserving an answer:
- To develop a useful scenario for a short 1 or 2 day workshop you need a few ‘larger than life’ characters – good guys bad guys and some in between. If these were based off a real life situation we could be sued. Most of the characters in the case study are an amalgamation of some people we have met….. but they are designed to highlight characterisations rather than individuals.
- The scenario needs to be very simple to run through all of the issues involved in managing and communicating with stakeholders. ‘Real’ scenarios are usually far too complex for a workshop (unless you are working inside an organisation and everyone already understands the business).
- By developing a totally fictitious business in an exotic location, the ‘Paradise Isld. Utilities Corporation’ (PUC) everyone in the class is free to imaging ‘what might be’. If the scenario was too real some people would ‘know the answer’ based on direct experience and others would be left out.
- When you are dealing with stakeholders, you can never know exactly what their version of reality is! You have to base your decisions on what you think their perceptions of the project are. Your stakeholder management and communication plans are based on your team’s perceptions of the stakeholder’s perceptions. The advantage of a neutral scenario is this ‘fog’ is the same for everyone but the teams in the class can decide exactly what the right outcome should be. We have seen some amazingly different scenarios created in the minds of teams from the same information and the great thing is they are all 100% correct. The learning comes from dealing with the scenario as imagined and crafting effective communication strategies to manage the stakeholders.
So in short, the reason we use a fictitious scenario is we feel it helps us deliver much better training outcomes for public classes and internal workshops already have a built-in scenario in the organisation.
What’s your experience?